'Quality is the responsibility of everyone in the organisation'

ANDREAS STIHL (PTY) LTD is one of the sales and marketing subsidiaries of the global STIHL group and responsible for the distribution of STIHL and VIKING products throughout Southern Africa. We are committed to quality, integrity and professionalism in everything we do including:

• Excellence of our products and customer service
• Commitment and expertise of our staff
• Consistently meeting or exceeding our customers requirements
• Continuously improving the process through which we deliver our products and after sales service
• Providing staff with appropriate training and tools so enabling them to fully support our quality philosophy

• Customer Satisfaction
• Market share leadership and sales growth
• Efficient operational processes
• Secure and rewarding employment for all our staff

Our maketing philosophy focuses on the sale of high quality, sophisticated STIHL and VIKING brand products through a network of servicing dealers who provide complementary standards of advice, instruction and after-sales service to our customers.

With our joint knowledge and expertise, STIHL and the servicing dealer form a strong partnership to ensure the successful marketing of our products. Assuring that success and co-operation in the long term, the contributions of both partners are described in the 'Guidelines for Co-operation with Servicing Dealers' document.

Mr Dave Hutton
General Manager
December 2005