Privacy Policy

Thank you for visiting the STIHL Website. All the legal details of our Website are shown below.

STIHL is the name for exemplary quality and personal service. So we look forward to your questions, hints and suggestions for improving our Website.

Your STIHL Online Team

Terms of Use

Terms of Use

This website is operated by Andreas Stihl (Pty) Ltd ('STIHL'). STIHL's contact details are provided below. In using this website you agree to be bound by the following terms and conditions. If you do not accept these terms and conditions you should not access the website further. STIHL may revise these Terms of Use from time to time and you should check the terms then in force on each visit to this website.

1. This website is intended for use by residents of Southern Africa and surrounding countries only. If you are looking at this website from outside of these named territories you are advised to visit from where you will be able to find the STIHL company website most appropriate to you.

2. Material incorporated in this website, including all trade marks and logos, belongs to STIHL or its licensors. You may download a single copy of material incorporated in the website for your own use to decide whether or not to purchase a STIHL product or to further your use of a previously-purchased product. Use of such material other than as provided is prohibited.

3. The material provided on this website is provided 'as is' and on an 'as available basis'.

4. Errors on pricing that result from a system error are deemed to be null and void. All products appear on this website without pricing. Any pricing found should be reported to the address as below.

5. Nothing shall limit STIHL's liability for death or personal injury caused by its negligence, or that of its employees. Subject to the above, STIHL shall not be liable for any damages, including indirect or consequential losses, loss of profits or data, or business interruption, arising from your use or inability to use this website, or your use of the information on this website, whether arising in contract, tort (including negligence) or otherwise.

6. Without prejudice to paragraph 4 above, STIHL provides the 'Know How' section of this website as preliminary guidance only and professional advice should be sought from your local STIHL dealer in respect of the matters dealt with in that section.

7. Any link that may be provided to any third party website is provided for your convenience. STIHL does not endorse the contents of any third party website to which a link is provided, and is not responsible for such websites. You use any link provided from this website entirely at your own risk.

8. Website operator:

Andreas Stihl (Pty) Ltd
11 Barnsley Road
South Africa
Company reg number 1996/010571/07
VAT number: 1230160444
E-mail contact address:

Privacy Policy

STIHL does not collect personally-identifying information about you (such as your name, address, telephone number, or email address) unless you voluntarily submit that information to STIHL on any of our websites. Any such voluntarily provided information may be used for our internal business and marketing purposes and may be disclosed to third parties for such purposes. If at any time you wish to have personally-identifying information removed from our database or to make changes or corrections to personally-identifying information previously submitted by you, please submit your request in writing to Andreas Stihl (Pty) Limited, 11 Barnsley Road, Campsdrift, Pietermaritzburg 3201 and we will make every effort to accommodate your request. 

STIHL uses cookies to assist in online marketing initiatives through third party vendors to serve online advertisements based on your visit(s) to STIHL websites. Cookies are small files that are transferred to your computer’s hard drive through your Web browser (if you allow) and enables sites or service provider systems to recognize your browser, capture and remember certain anonymous information. 



Google web fonts are used to improve the visual presentation of various information on this website ( und
These web fonts are transferred to the browser’s cache from where the browser loads them for displaying information. If the browser does not support Google web fonts or prevents them from being accessed, the text will be displayed in a standard font.

The Google web fonts “Roboto” and “Roboto Condensed” are licensed under the Apache Licence, version 2.0:

Information about personal privacy is available at the Google Privacy Center:




We use the Eloqua service for optimal communication with our customers. The Eloqua servers of the provider ORACLE Deutschland B.V. & Co. KG, Riesstrasse 25, 80992 Munich are located in the EU. In the context of support and administration services, it cannot be ruled out in individual cases that individual employees of Oracle Corporation outside the EU may also have access to user data in the context of their contractual provision of services. As a precaution, we have ensured an appropriate level of data protection at Oracle Corporation by means of sufficient guarantees in accordance with Article 44 et seq. UK GDPR.

Eloqua places a permanent cookie on the respective login page, unless an Eloqua cookie is already present on your device. If you have already used a website that uses Eloqua, you may already have an Eloqua cookie. We may use the Eloqua cookie to analyse your use of our sites so that we can continually improve them. Emails sent using Eloqua use tracking technologies.

We use this information primarily to determine what topics are of interest to you by tracking whether our emails are opened and what links you click. We then use this information to improve the emails we send you and the services we provide, and to link them to existing information.

This data processing only takes place if you have expressly consented to it beforehand. The legal basis is your consent pursuant to Article 6(1)(a) UK GDPR. You can revoke this consent at any time with effect for the future by adjusting the settings in our Consent Manager.





Purposes of processing and associated legal basis(s)

The site uses "Oracle Maxymiser" cookies, a site usage analysis service provided by the German company Oracle Deutschland B.V., located at Riesstr. 25, 80992 Munich, Germany (hereinafter "Oracle").


This tool allows us to:

- analyse your use of our Site;

- optimise the functionality and general usability of our site based on the statistics obtained.


This tool uses cookies to collect this information. When you log on and browse the site, the information generated by the cookies is transmitted to an Oracle server. For this purpose, Oracle obtains your browsing data on the Site, which is then pseudonymised or anonymised.


The legal basis for the processing of personal data is Article 6, paragraph 1 a) of the GDPR, namely your consent.


Retention period(s)

Subject to the extent of your consent, your personal data processed through the Oracle tool cookies is retained for the duration of your connection to the site and up to 3 years from the date of collection. At the end of this period, it will either be deleted or rendered irretrievably anonymous.


Additional information

You can find more information about the protection of your personal data in relation to the use of the Oracle tool by consulting the Oracle privacy policy. In addition, you will find further information on the use of cookies in the article “cookies”.